Microsoft 365 outage subsides after 17 hours, restores all apps and services; Here's what the tech giant had to say
Microsoft outage: The outage that started Friday morning has now been reduced, the company said.
Microsoft Outage: In a major relief for flight services, tech companies and other technology-dependent services around the world, Microsoft has confirmed that widespread outages affecting Microsoft 365 services have been mitigated. With this news, all previously affected apps and services including Outlook, OneDrive and Teams are now fully restored. The outage, which began Friday morning, was attributed to a configuration issue in Microsoft's Azure backend.
After an extended period of monitoring, we have determined that the issue has been mitigated and all previously affected Microsoft 365 apps and services have been recovered. For more information, see MO821132 in the Admin Center.
— Microsoft 365 Status (@MSFT365Status) 19 July 2024
Microsoft outage disrupts airport operations
Airports and airline services across the country were almost disrupted on Friday due to a worldwide Microsoft outage, leading to complete chaos with IndiGo alone canceling around 200 flights. Besides, hundreds of flights across the airlines' network were delayed for a long time due to the outage, which started from 1040 am, sources said.
With services such as booking, check-in and boarding going to manual mode, taking longer than expected and long queues at airports, passengers including those traveling for some emergency reasons were seen complaining of lack of information. Expressed anger at their flights and airline staff.
The web check-in feature, which remained temporarily unavailable to passengers at airports, caused further confusion.
“They are doing it manually so obviously it will take time. It takes them 30-40 minutes to process passenger tickets. How will they do this for everyone, they don't have an answer,” said a passenger. IndiGo has canceled around 200 flights, however, the number of delayed flights cannot be counted, a source said.
“Microsoft/CrowdStrike outage brings down most airports in India. I got my first handwritten boarding pass today,” Indigo passenger Akshay Kothari said in a post on X, showing off his manual boarding pass.
According to preliminary data by aviation analytics firm Serium on global IT disruptions in the afternoon, 56 flights out of 3,652 scheduled flights from Indian destinations were cancelled. This does not include inbound flights within India.
Union Civil Aviation Minister Ram Mohan Naidu assured passengers that the ministry and the Airports Authority of India (AAI) are proactively managing the situation using manual methods to ensure minimum disruption.
“We have instructed all airlines and airport authorities to inform passengers about their flight status and provide necessary assistance,” Naidu said.
Minister of State for Civil Aviation Muralidhar Mohol said the ministry and aviation safety regulator DGCA are closely monitoring the situation. The Minister said that the private airlines have been instructed to inform the passengers immediately about the disruption.
Passengers flying from high density airports such as Delhi, Mumbai, Bengaluru and Chennai were more affected.
“A global outage with Navitaire Departure Control System (DCS) is affecting the operations of some airlines on their network including BLR airport from 19 July 2024 10:40 IST. Affected airlines include Indigo, Akasa and SpiceJet at T1 and Air India Express at T2,” a Bengaluru airport spokesperson said.
Common Use Terminal Equipment (CUTE) and Common Use Self Service (CUSS) systems are also experiencing disruptions, the airport operator said, adding that in response to the situation, IndiGo, Air India Express, SpiceJet and Acasa have taken proactive measures by starting manual. Check-in to ensure minimum disruption to passengers and flight schedule.
(with input from agencies)